Contact
One address. A person on the other end.
Everything reaches info@juniorpalace.com, the form below included.
Before you write: the four cards underneath cover most of what people ask us, and they are faster than waiting for a reply.
Where is my order?
Your tracking link is in the confirmation email we sent when it shipped. Nothing there? Mail us your order number.
Email us your order numberI want to send it back
Sixty days from delivery, unused and in its original packaging. Return postage is yours. The full terms are in the refund policy.
Read the refund policyIs this right for my child?
Tell us the age and what they are into. We would rather talk you out of something than have it come back.
Ask usEverything else
Most questions are already answered on the FAQ page. If yours is not, the form below reaches the same inbox.
Read the FAQStill need us?
Write below and it lands in the same inbox as everything else. An order number helps us answer in one go instead of three.
Who you are buying from
- Shop
- Junior Palace
- Registered name
- DWND Brands
- Address
- Klutendreef 59, 2841 PJ Moordrecht, the Netherlands
- Chamber of Commerce
- 98557076
- VAT
- NL227379974B01
- info@juniorpalace.com
When we are here
Monday to Friday
08:00 - 17:00 (GMT+0)
Saturday and Sunday
10:00 - 16:00 (GMT+0)
Outside those hours you can still write. We pick it up when we are back.